Skip to main content

Having issues connecting to your calendar? Troubleshoot common issues

With our upgraded Calendar Integration provider, you may have been prompted to disconnect and reconnect your calendar in your settings. If you had trouble doing so, here's how!

Written by Alex Brown

If you have received a pop-up similar to the picture above stating the app needs to be approved, then an azure admin (most likely an employee in IT) needs to approve the connection within your internal system. Your Azure admin can approve the connection by simply connecting their calendar. Organizations using Microsoft 365 often require Azure Admin Consent for third-party applications, such as Leadr, to access calendar data. Without this consent, users cannot connect their calendars to Leadr.


​
​

How to Resolve Permission Errors When Connecting Microsoft 365/Outlook Calendars to Leadr

The usual process for approving calendar integration with Microsoft is to have one of the customer's Azure admins connect their calendar. During the calendar connection process the admin will be asked to accept permissions (scopes) that our CI system uses. At that step, the admin has the option to accept the permissions for their entire organization, which will then allow all users to connect their calendar. This process ensures that all users in the organization can seamlessly connect their calendars without encountering permission errors.

  1. Log in to Leadr as an IT administrator.

  2. Attempt to connect your own Microsoft 365/Outlook calendar.

  3. You should be prompted to grant organization-wide admin consent for the Leadr calendar integration.

  4. Approve the consent request. Once approved, all users in your organization will be able to connect their calendars without encountering permission errors.

  1. Log in to the Azure portal as an IT administrator.

  2. Navigate to the "Enterprise Applications" section and locate the Leadr calendar integration application.

  3. Grant admin consent for the application. This process may involve using a consent URL provided by Microsoft, where the client_id parameter corresponds to the Leadr app ID.

  4. Once admin consent is granted, users should reconnect their calendars in the Leadr application settings.


​

Here is a Nylas (our calendar integration provider) article outlining a walkthrough of how to do so:

https://developer.nylas.com/docs/dev-guide/provider-guides/microsoft/admin-approval/#authorize-an-application-as-an-administrator

Troubleshooting Tips

  • Ensure Admin Privileges: Only users with IT admin privileges in Microsoft 365/Azure can grant the required consent.

  • Verify Application Settings: Double-check that the Leadr calendar integration application is correctly configured in the Azure portal.

  • Reconnect Calendars: After admin consent is granted, users may need to manually reconnect their calendars in Leadr to complete the integration.


​

If you have any questions, please reach out to [email protected]

Did this answer your question?